.
Like &
Share

The Starbucks Experience

  1. No Collusion, No Obstruction, No Hoax – Just Vital Info on How to Write a Compelling Story Hook2019/03/28

    In this week's episode, Dr. Michelli discusses the importance of a brand story hook...
  2. Sharing your brand stories differently2019/03/21

    Dr. Michelli discusses how stories are a form of customer currency...
  3. Do not Forget to Sprinkle Emotion on Top of Branded Storytelling2019/03/14

    This week Dr. Michelli explores the importance of telling stories with “emotions that pull for action" because of an outstanding example that recently surfaced on Twitter.
  4. Say Yes to a Dress | Developing Characters in Branded Storytelling2019/03/07

    In this week's episode, Dr. Michelli discusses how Southwest Airline said: “Yes to a dress"...
  5. It Takes a Brand to Deliver a Branded Customer Experience – What are they saying about you?2019/02/28

    In this week's episode, Dr. Michelli discusses the five brand components of successful companies...
  6. Customer Experience Wisdom from a 96-year-old Business Legend2019/02/21

    In this week's episode, Dr. Michelli discusses the storied Dooky Chase Restaurant in New Orleans and it's owner and head chef, 96-year-old Leah Chase.
  7. 5 Million Reasons to Deliver Effective Visual Storytelling Across the Branded Customer Experience2019/02/07

    Dr. Michelli discusses a few of the visual storytelling offerings from the big game to see what we can learn from these efforts.
  8. Old Things That Endure: Testing and Learning for Customer Experience Excellence2019/01/31

    In this week's episode, Dr. Michelli discusses elements of customer experience improvement which have transcended place and time.
  9. How to drive your brand voice through your customer experience2019/01/24

    In this week's episode, Dr. Michelli discusses how to assess your brand voice for optimal customer experience...
  10. A Blast from the Past: The 3 Ps of Customer Experience Excellence2019/01/17

    Dr. Michelli discusses predictions Walker research group made back in 2013 about the future of customer experience by 2020...
  11. How Did You Do That? | Making Magic for Customers in 20192019/01/10

    In this week's episode, Dr. Michelli discusses how businesses can deliver magical experiences for their customers...
  12. Quickly Before the Year Ends – Deliver Convenience2018/12/20

    In this week's episode, Dr. Michelli discusses the greatest customer experience common denominator...
  13. When Customers Aren’t Jolly2018/12/13

    Dr. Michelli discusses seven tips for managing customer complaints and stress this holiday season...
  14. 7.8 Billion on Cyber Monday of Cyber Week – Is Brick and Mortar Retail Dead?2018/11/28

    In this week's episode, Dr. Michelli discusses online retails during cyber week in the United States...
  15. Two Magic Words - Human Experience Requires Gratitude2018/11/20

    In this week's episode, Dr. Michelli expresses thanks and explains how you can demonstrate appreciation for your customers...
  16. Catching People Doing What’s Right Along the Customer Experience Journey2018/11/15

    Dr. Michelli discusses how great leaders from Mercedes-Benz USA and Clayton Homes have transformed their customer experience...
  17. Delivering your Brand in Moments and Memories - The Laws of Brand Storytelling2018/11/08

    In this week's episode, Dr. Michelli tells you a story about two storytellers and their new book about storytelling.
  18. The Secret Sauce to Customer Experience is a Blend of Four Ingredients2018/11/02

    In this week's episode, Dr. Michelli discusses the four ingredients you need in your business pantry for customer experience excellence...
  19. Customer Experience Research and Life Long Learning2018/10/25

    In this week's episode, Dr. Michelli discusses customer experience research from Salesforce...
  20. Up, Up, and Away - Getting Lift with Wearables and IoT2018/10/11

    In this week's episode, Dr. Michelli discusses how partners and technology impact the customer experience evolution...
The Michelli Experience
https://drjosephm.podbean.com
New York Times #1 Bestselling Author Shares Business Insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish and More

radyo dinle aşı takvimi podcast tips blog video blog kongre online dinle peaceful videos music videos blog klip şarkı sözü lyrics videos ilahi ezgi dinle