- Employee Engagement Podcast #6: General Mood2007/11/07
Our final Emotional Intelligence podcast in the Employee Engagement series focuses on the area of General Mood. There are two attributes to consider: Optimism and Happiness. Optimism refers to how we feel about the future, whereas happiness is about how we feel now. Not surprisingly, they are closely associated. Michael points out that these variables [...]
- Employee Engagement Podcast #5: Adaptability2007/10/15
For the manager who has the intention of driving higher levels of engagement, adaptability means having a strong sense of reality. Michael describes attributes that demand a manager “tell it like it is”. To keep levels of engagement high, it is important for managers not cover up and bring challenges out into the open. Reality [...]
- Engage ‘072007/09/10
QBC are in London this week, exhibiting at Engage ’07, a conference on Internal Branding and Employee Engagement. We’ll be sharing our insight and experience in the use of podcasting to raise the levels of engagement in organisations, and as usual we’ll practise what we preach. Listen for “Engage ’07 Podcasts” in the coming days [...]
- Employee Engagement Podcast #4: Stress Management2007/08/02
The challenge to respond appropriately is never greater than when you are under stress. But Stress Management is not just about keeping your cool under pressure. As Michael explains, stressed-out managers become disengaged from their work – and from their workers. How can you engage your employees if you yourself are disengaged? In this podcast [...]
- QBC to Participate in Engage ‘072007/08/02
QBC will exhibit at the Internal Branding & Employee Engagement ’07 conference in London this September. With a theme of “maintaining the momentum”, Engage ’07 will feature a case-study driven agenda with stories of successful engagement from organisations such as Microsoft, Visa and Virgin Mobile. The conference takes place on the 11th and 12th of [...]
- Employee Engagement Podcast #3: Interpersonal2007/07/06
After InTRApersonal attributes, come the InTERpersonal ones. As a leader, how do your interpersonal skills influence the performance of your team? Empathy is the ability to identify emotion in another and to respond appropriately. It is one of the most highly valued abilities in a leader. Social Responsibility. In terms of Employee Engagement, a leader [...]
- Employee Engagement Podcast #2: Intrapersonal2007/06/22
Info (Show/Hide)In this podcast, Michael discusses the Intrapersonal elements of Emotional Intelligence and explains their significance for a leader who wants to drive higher levels of Employee Engagement. Intrapersonal qualities of Emotional Intelligence are all about how the individual relates to themselves. The attributes measured are: Self-Regard, Emotional Self-Awareness, Assertiveness, Independence and Self-Actualisation. Before a leader [...]
- Customer Experience Podcast #4: Introducing Emotional Intelligence2007/06/15
The term “Emotional Intelligence” is frequently heard nowadays. You may have heard it used – you may even know what it means. But do you know how to use Emotional Intelligence analysis to create value for your business? Michael Byrne specialises in using Emotional Intelligence to help managers drive better Employee Engagement and Customer Experience [...]
- Podcast on Employee Engagement2007/04/26
For their fourth podcast, Michael and Conn turn their attention to the question of Employee Engagement. The QBC Podcast on Employee Engagement will be a separate series under the QBC banner. Michael explains the concept of Employee Engagement and the significance of Discretionary Effort. Discretionary Effort occurs when people don’t check their job description in [...]
